01271 410 210 hello@cottagesonthecoast.co.uk

Privacy Policy

Cottages on the Coast Privacy Policy

This privacy policy applies between you, the User of this Website and Cottages on the Coast , the owner and provider of this Website. Cottages on the Coast takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

  • Data – collectively all information that you submit to Cottages on the Coast via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
  • Cookies – a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
  • Data Protection Laws – any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
  • GDPR – the General Data Protection Regulation (EU) 2016/679;
  • Cottages on the Coast or us Cottages on the Coast – a company incorporated in England and Wales with registered number are you registered? whose registered office is at registered address if applicable;
  • UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
  • User or you – any third party that accesses the Website and is not either (i) employed by Cottages on the Coast and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Cottages on the Coast and accessing the Website in connection with the provision of such services; and
  • Website – the website that you are currently using, cottagesonthecoast.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa;references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • “including” is understood to mean “including without limitation”;
  • reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Cottages on the Coast and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Cottages on the Coast is the “data controller”. This means that Cottages on the Coast determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

  • When you make a booking with us or enquire about one of our holidays, there is certain information that we will collect and hold securely. This information includes your name, postal address, email address, telephone number, payment details, party make-up and any information you choose to include within any booking or enquiry.
  • If you’re an owner and choose to use us as your lettings partner, we will collect and hold information including your name, postal address, email, phone number, bank details, preferences, interests and information relating to the property you are letting with us.
  • If you sign up to join our mailing list we will collect your name and email address, together with your consent to receive communications from us. This consent can be removed at any time simply by using the unsubscribe button on any of our email communications.
  • We also collect information about your browsing behaviour to help us improve the services we offer, and we do so using cookies. More information about cookies and how we use them can be found in our Cookie Policy (see below).

How we collect Data

We collect Data in the following ways: data is given to us by you; and data is collected automatically.

Data that is given to us by you

Cottages on the Coast will collect your Data in a number of ways, for example:

  • when you contact us through the Website, by telephone, post, e-mail or through any other means;
  • when you elect to receive marketing communications from us;

in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

  • we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  • we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, we may use the information you have provided in the following ways:

  • To allow us to process your holiday, if you have made a booking with us
  • For statistical purposes to help us improve the services we offer to you
  • To help with customer service issues
  • To enable us to advertise your property and make payments to you
  • We may share your data with third party customer review platforms

We will also use your information to send you the following, if you have previously agreed for us to do so:

  • Related services that may be of interest to you
  • Our newsletters or Marketing information if you have subscribed to our mailing list

Where a third party is acting on our behalf, we ensure your details are not used by them for any other purposes and that all companies have appropriate security measures in place to protect your personal data.

We also collect anonymised details about visitors to our websites for the purposes of generating site statistics, reporting purposes or improving our website and marketing effectiveness.  However, no single individual will be identifiable from the anonymised details we collect for these purposes.

Who we share Data with

When a booking is made for a property through our website we share customer information with our booking engine partner Anytime Bookings, who also have strict privacy procedures. We also share the full name and mobile number of the person who made the booking with the owner of the property, housekeeper/cleaner and/ or any other third parties required to facilitate your booking and holiday. This is important so that they know who is coming, and can get in touch in an emergency. We do not share your information with anyone else.

Should you request that we pass on supplementary information that you wish to provide to the owner / renter then we will do so and will only hold that information on your behalf as part of your booking record.

If you provide feedback on a property, we may also share this with the owner / renter which may include disclosing your personal data.
Sometimes, our use of your personal data is for purposes which are ancillary to the provision of the sites and services, or which are desirable in order to make them to operate more effectively. In those circumstances, we believe we have a legitimate business interest in handling your personal data, and do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms.

The relevant circumstances are:

  • detecting and preventing fraud;
  • keeping our websites, apps, products and IT systems secure;
  • ensuring that our own processes, procedures and systems are as efficient as possible;
  • analysing and enhancing the information that we collect;
  • determining the effectiveness of our promotional campaigns and advertising;

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

  • access to your account is controlled by a password and a user name that is unique to you.
  • we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@cottagesonthecoast.co.uk.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of our marketing activities and satisfying any legal, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

We may update our data retention practices from time to time. Please contact us if you require further details of this. We are required to keep basic information about our customers and clients (including contact, identity, financial and transaction data) for six years after the end of the tax year in which they cease being customers or clients, for tax purposes.

We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. Anonymised data may be used indefinitely without further notice to you.

Your rights

You have the following rights in relation to your Data:

  • Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  • Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
  • Right to erase – the right to request that we delete or remove your Data from our systems.
  • Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
  • Right to data portability – the right to request that we move, copy or transfer your Data.
  • Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
  • To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@cottagesonthecoast.co.uk
  • If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
  • It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Cottages on the Coast may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Cottages on the Coast. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

This website was created by Victory Digital. For more information about this build, or the technical aspects surrounding this, please contact them.

Cookies

This Website may place and access certain Cookies on your computer. Cottages on the Coast uses Cookies to improve your experience of using the Website. Cottages on the Coast has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Cottages on the Coast to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.